FAQ
Questions, answered.
The short, honest version of how accounts, offline sync, dictation, media, roles, and your data actually work. Something missing? The walkthrough covers the full journey.
Frequently asked
Accounts, capture, and your data
Who can register for an account?
TripLog is in early access while we prepare for general sign-ups. Registration is currently limited to approved accounts; if you've been given access, signing up takes under a minute. General availability is coming soon.
How do I join my team's existing org?
Ask an owner or admin for the org's 8-character invite code and enter it when you register. You'll join as a member: you can see the whole org's trips and add your own track points, journal entries, places, and media, while editing only your own records. Without an invite code, registering creates a fresh org with you as its owner.
Does TripLog work without cell coverage?
Yes — capture never depends on a connection. The mobile app queues every track point, journal entry, and photo on the device and uploads automatically when connectivity returns, in order and in efficient batches. The app shows the queue depth, so you always know how much is waiting to sync. A week in the backcountry arrives intact.
How does voice dictation work?
TripLog uses your device's built-in speech-to-text: the Web Speech API in the browser and the native recognizer on iPhone and Android. You see a live transcript as you talk, and the result is saved as a journal entry marked as dictated, stamped with the time and your location. On devices without speech recognition the button simply isn't shown, and typing works everywhere.
Will background tracking drain my battery?
Tracking is tunable, so you decide the trade-off. You set how often the app samples your position and the minimum distance between recorded points, and points are uploaded in batches rather than one at a time. A relaxed setting sips battery on a multi-day trip; a tight setting captures every switchback on a day hike.
What kinds of media can I attach to a trip?
Photos, video, and audio, up to 200 MB per file. Images have their EXIF GPS coordinates and capture time read automatically so they land at the right spot and moment, and anything you provide explicitly always wins over EXIF. Every item can carry a caption and link to a place or journal entry, and video supports seeking during playback.
Can I get my data out?
Always. Every trip exports with one click as GPX 1.1 (the trail plus a waypoint per place), GeoJSON (trail and point features for places, journal entries, and media), or a complete JSON dump — open formats you can take anywhere. You're never locked in: export everything whenever you like, then delete your content if you choose.
What do the owner, admin, member, and viewer roles mean?
Owners and admins manage everything in the org, including members, roles, and customization. Members see all of the org's trips and create their own records, but edit and delete only what they created. Viewers get read-only access — ideal for stakeholders, clients, or relatives following along. Admins can adjust these permissions per entity if the defaults don't fit.
Who runs TripLog, and where is my data?
TripLog is a hosted online service — there's nothing for you to install, deploy, or maintain. You just sign up and use it in your browser or on your phone. Your trips, trails, journals, and media are stored securely on the TripLog service, and each organization's data is isolated from every other org. No ads, no third-party analytics, and your data is never sold.
Can we customize TripLog for our org?
Yes. Admins can add custom fields to trips, places, journal entries, and other record types — a budget number, a client reference, a checklist tag — and they appear in every form and list on web and mobile immediately, no code or restart required. Permissions per role and record type are editable the same way.
Can other organizations on TripLog see our trips?
No. Every record belongs to exactly one org, and every request is scoped to the org you authenticated with — cross-org access isn't a permission that can be granted, it simply doesn't exist. Each organization's data is isolated, so two teams on TripLog can never see each other's trails, journals, or media.
Ready when you are
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